Medium Scope

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following types of personal information when you voluntarily provide it to us:

• Identity and Contact Information: Name, email address, postal address, phone number, date of birth, passport details, and emergency contact information.
• Travel Preferences: Information about your travel interests, dietary requirements, mobility needs, and other preferences relevant to your journey.
• Financial Information: Payment details, billing address, and transaction history when you make bookings or purchases.
• Communication Data: Information provided in correspondence, feedback forms, customer service interactions, and survey responses.
• Account Information: Login credentials and profile details if you create an account with us.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies, including:

• Technical Data: IP address, browser type and version, operating system, device information, and other technology identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring website addresses, and browsing patterns.
• Location Data: General location information derived from your IP address.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as airlines, hotels, and other travel service providers.
• Payment processors who facilitate your transactions with us.
• Social media platforms when you interact with our social media presence or use social login features.
• Marketing partners who help us understand the effectiveness of our communications.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing and Managing Our Services

• Process and fulfill your travel bookings and requests.
• Customize your travel experience based on your preferences.
• Facilitate communication with travel service providers on your behalf.
• Manage your account and maintain our relationship with you.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries.

2.2 Communication and Marketing

• Send essential information about your bookings, such as confirmations and itineraries.
• Provide updates about changes to our services or policies.
• Send newsletters, promotional offers, and marketing communications (with your consent where required).
• Conduct surveys and collect feedback to improve our services.
• Invite you to events or special promotions that may interest you.

2.3 Improving Our Services

• Analyze usage patterns to enhance website functionality and user experience.
• Develop new products, services, and features based on user preferences and behavior.
• Monitor and improve the performance and reliability of our systems.
• Conduct research and analysis to better understand our market and customers.

2.4 Legal and Regulatory Compliance

• Comply with legal obligations, including travel regulations and financial reporting requirements.
• Verify your identity when required by law.
• Detect and prevent fraud, security breaches, and other potentially prohibited or illegal activities.
• Enforce our terms and conditions and protect our legal rights.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Travel Service Providers

We share relevant personal information with airlines, hotels, tour operators, transportation companies, and other travel service providers as necessary to fulfill your booking requests and provide the services you've purchased.

3.2 Business Partners and Service Providers

We engage trusted third parties to perform functions and provide services on our behalf, such as:

• Payment processing and fraud prevention services.
• Customer support and communication platforms.
• IT and system maintenance providers.
• Marketing and advertising partners.
• Analytics and research companies.

These service providers are contractually obligated to protect your information and can only use it for the specific purposes we've authorized.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, or government request, such as:

• In response to subpoenas, court orders, or legal proceedings.
• To comply with regulatory requirements.
• To protect our rights, privacy, safety, or property, or that of our customers or others.
• In connection with an investigation of suspected or actual illegal activity.

3.4 Business Transfers

If Medium Scope is involved in a merger, acquisition, reorganization, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

3.5 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

We do not sell your personal information to third parties for their own marketing purposes.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive this information in a structured, commonly used format.

4.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

4.3 Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

4.4 Restriction and Objection

You have the right to request that we restrict processing of your personal information and to object to certain processing activities, particularly for direct marketing purposes.

4.5 Consent Withdrawal

Where we process your data based on your consent, you have the right to withdraw that consent at any time.

4.6 Marketing Preferences

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email we send.
• Contacting us directly with your request.
• Updating your preferences in your account settings (if applicable).

4.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that certain information may be exempt from these rights under applicable law, such as information we are legally required to retain.

5. Cookies and Similar Technologies

5.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 How We Use Cookies

We use cookies and similar technologies for various purposes, including:

• Essential Cookies: Necessary for the website to function properly and enable you to use its features.
• Functional Cookies: Allow us to remember your preferences and customize your experience.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Track your browsing habits to enable us to show advertising which is more likely to be of interest to you.

5.3 Cookie Management

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device.
• Block cookies by activating settings on your browser that allow you to refuse all or some cookies.
• Set your browser to notify you when you receive a cookie.

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

5.4 Third-Party Cookies

Some cookies on our website are served by third parties, such as analytics providers and advertising networks. These third parties may use cookies when you visit our website and other websites. We do not control the use of these third-party cookies.

For more detailed information about the specific cookies we use and the purposes for which we use them, please refer to our Cookie Policy accessible via the cookie banner on our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data during transmission and storage.
• Secure network architectures and firewalls.
• Regular security assessments and vulnerability testing.
• Access controls and authentication procedures.
• Staff training on data protection and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.

7. International Data Transfers

As a global travel company, we may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, such as:

• Standard contractual clauses approved by the European Commission.
• Binding corporate rules for transfers within our corporate group.
• Adherence to recognized frameworks like the EU-US Privacy Shield (where applicable).
• Obtaining your explicit consent for certain transfers.

By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we process the data and whether we can achieve those purposes through other means.
• Applicable legal requirements and business needs.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

For significant changes that materially affect your rights or how we use your data, we will provide a more prominent notice, such as an email notification or a statement on our homepage.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are located in the European Economic Area and believe that we are processing your personal information in violation of the GDPR, you have the right to lodge a complaint with your national data protection authority.